Exchange Policy
Exchange Policy
At Stichy, we aim to provide you with high-quality products and excellent customer service. If you receive a defective product, here’s how you can request an exchange:
1. Defective Products:
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If you receive a defective product, you must contact us within 24 hours of receiving your order.
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Please provide a video demonstrating the defect, along with your order number and a clear description of the issue. This helps us quickly assess and process your request.
2. Exchange Process:
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Upon receiving your video and verifying the defect, we will arrange for the defective item to be exchanged.
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We will coordinate with our dropshipping partner to facilitate the exchange of the product.
3. Return Instructions:
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We will provide you with instructions on how to return the defective product if necessary.
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Return shipping costs for defective products will be covered by us.
4. Replacement or Refund:
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You will receive a replacement product at no additional cost.
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If a replacement is not possible, we will offer you a refund for the defective item.
5. Contact Us:
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For exchange requests or inquiries, please contact our customer service team at getstichy@gmail.com.