SHIPPING POLICY
Order Processing:
Processing Time: Orders are processed within 1-2 business days. Custom and high-demand products may take longer, which will be indicated at the time of purchase.
Confirmation: You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation email once your order is dispatched.
Shipping Methods and Times:
Standard Shipping: Deliveries typically take 7-10 business days.
Express Shipping: Available at an additional cost, with deliveries typically taking 2-3 business days.
International Shipping: Available for select countries, with delivery times varying based on location.
Legal Obligations: We may disclose your information if required by law or to protect our rights.
Shipping Costs:
Standard Shipping: Calculated at checkout based on the weight and dimensions of the package and the delivery location.
Express Shipping: Additional charges apply, calculated at checkout.
International Shipping: Costs vary by destination and will be calculated at checkout.
Tracking Your Order:
Once your order is shipped, you will receive an email with a tracking number. You can track your package through the shipping partner's website.
Delivery Issues:
Incorrect Address: If the address provided is incorrect, and the package is returned, you will be responsible for additional shipping charges.
Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at support@stichy.in within 10 days of the estimated delivery date to file a claim.
Failed Delivery Attempts: If delivery fails due to customer unavailability or refusal, the package will be returned to our facility. Reshipping will incur additional costs.
Contact Us:
For any shipping-related queries, please contact our customer support team at support@stichy.in.
We strive to ensure a smooth and efficient shipping process to get your orders to you as quickly as possible. Thank you for choosing Stichy!